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From April 98 Newsletter
Code of Ethics/Standards of Practice
By Timothy Mastel-Marr - Executive Director, ABDA, and Craig Bailey - Board Member, ABDA.
I argue that now is the time the Association must come forward with a Code of Ethics and possibly even Standards of Practice for our industry for a number of reasons.
- We are being looked to for advice and leadership.
Many constituents including government, public and public advocate groups, the AUMA, AAMD&C, the environmental community, and other operators are all turning to the Association for support and leadership. We must show that there is an emerging standard that is the minimum acceptable for the operation of a bottle depot so as to maintain our position of pushing the professional and leadership envelope of this industry.
- We are pioneering a new and unique system for recycling.
As a result we need accountability measures. We are being judged by constituents from outside Alberta as to the acceptability of a system like ours for the bigger picture of recycling (Ontario, B.C., etc.) If we have internal accountability measures we are more likely to be held with respect rather than suspicion.
- We have and need to maintain the moral upper hand over our counterparts.
Those who argue bottle depots are of no value (manufacturers) or are shoddy, shady, "back alley businesses" (some politicians or public members) need to be defeated. The integrity of a system like ours can easily be, and often is, tarnished by a constituent (manufacturer, upset politician) pointing to the bad and the unethical business practices of some operators, painting the lot of us with broad unfair strokes. If our own backyards are clean and pristine and we can point to accountability standards, we can hold our membership, at least, up as the shinning example of the kind of operator and operation that should be emulated and strived for.
- We need to further separate Members from Non-Members.
A code and written standard is a unifying piece of the Association puzzle. This is another piece of the Association armour that sets members apart from non-members. We can argue for opportunities to go to only members because they are the active, professional business people that are interested in making programs work. It is the members who subscribe to ethical standards as part of their commitment to working together through an organised body like the Association, versus the non-members whono one is certain what they subscribe to.
ABDA Code of Ethics
Each Member shall:
- Not deny service to any person for reasons of race, creed, colour, sex, handicap, marital, status, country of origin or sexual orientation.
- Store, use, and dispose of all materials pertaining to their operations and business in accordance with all municipal, provincial and federal laws.
- Strive to be and remain informed of the latest changes to the Beverage Container Recycling Regulation and the requirements of the Beverage Container Management Board.
- Seek and conduct business in a manner consistent with maintaining public respect and confidence.
- Strive to provide each customer and the public with the most professional and competent service, possible always treating the customer with the utmost of courtesy and respect.
- Strive to present to the public a bottle depot operation that is the best that can be attained having due regard for cleanliness and quality of service.
- Inform customers presenting unacceptable containers as to the reason why the container is such.
- Seek no unfair advantage over, nor injure the reputation of fellow members either directly or indirectly, including publicly questioning the business practices or competence of members.
- Provide advertising that is true and not misleading to the public.
- Support the aims and objectives of the Alberta Bottle Depot Association and attend ABDA meetings so as to remain informed of the latest and upcoming changes to the beverage container industry.
- Upon being charged with unethical or illegal activity pertaining to the operation of a bottle depot, the member shall present to the ABDA all pertinent facts relating to the incident. Failure to do so will be considered unethical and a violation of the intent of this code and may result in further action being taken against the member including expulsion from the Association.
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