| PERSONAL DETAILS | |
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Address: Phone Number: Date of Birth: Email address: URL: |
18 Abingdon Close London SE1 5RW UK 0790 306 4250 - mobile 0207 231 6525 - home 20th March, 1971 laurent_pitoiset@yahoo.com http://geocities.datacellar.net/laurent_pitoiset/ |
| PROFESSIONAL EXPERIENCE | |
| October 2001 - (current position) |
 Programmer (London, UK)Citibank - eBusiness division. (Contractor for Win IT) Responsible for the web-based spread sheet management system programming including interactive charting capability. Technology used: ASP, JavaScript, VBScript, SQLServer, SQL, MS InterDev, Brio Insight, Brio Explorer. |
| February 2000 - August 2001 |
HP ww Forums Operations Manager (Grenoble, France)Hewlett Packard - BCO e-business division. Worldwide position including the following responsibilities: Internet development Project Manager Responsible for the re-architecture project of the web-based HP IT Resource Center forums. ITRC Forums are destined for online peer-to-peer problem resolution of HP-UX issues and usage questions (HP ITRC Forums URL: http://forums.itrc.hp.com). The forums re-architecture involved the implementation of new proprietary software and hardware architecture based on Vignette and Story Server technologies. The aim of this project was to design and implement state of the art software suitable for CRM and marketing needs, including offerings and promotional activity based on customer's behaviour. Other specifications included a high availability infrastructure as well as real time customer history data replication for CRM purposes. This B2C project included all different milestones from the feasibility and scoping through to successful implementation. It involved management of remote development teams mostly working in Palo Alto, California and Grenoble, France with direct management of a team of 3 developers and testers. After testing validation, the implementation successfully took place early July 2001 within originally defined timeline and budget. Technology used: Internet technology, Vignette, StoryServer, ASP, Perl, MS Project, MS office, MS Outlook collaboration tools, NetMeeting " HP Forums Operations design and implementation Responsible for the setup of operational activities in order to ensure excellency in the HP forums lifecycle as well as forums users support. This responsibility involved the design and implementation of the HP Forums support model according to company standards. An overall 3-tier support model was designed for this purpose including the following: Technology used: Clarify, Remedy, MS Office, NetMeeting |
| April 1997 - January 2000 |
Internet Support Team Leader (Grenoble, France)
Hewlett Packard - ESI Web Experience Group. Responsible for ensuring good customer experience with their use of the IT Resource Center Internet services. ITRC services included patch management online tools, software updates shipment and download tools, as well as proactive notification system. The whole support activity had to be created from scratch and involved new dedicated processes creation, team members hiring and implementation. The scope was: email usage and technical support of the ITRC users from Europe - Middle East - Africa. Support Team lead Leadership of a team of up to 10 support engineers responsible for supporting HP customers using the ITRC web site. The role involved technical coaching, technical training, performance analysis and reporting. The support environment setup included: Technology used: Clarify, ASP, Perl, HTML, JavaScript, MS Office Project lead Technology used: Clarify, ASP, Perl, HTML, JavaScript, MS Office Operational activity Technology used: Clarify, ASP, Perl, HTML, JavaScript, Unix, SQL, Brio, MS Office |
| August 1994 - November 1996 |
Professional experience in the UK (London) Various positions held in order to perfect fluency in the English language. |
| March 1993 - Sept. 1993 (ten weeks internship + four month contract) |
Analyst Programmer (Cluses, France)SOMFY S.A. - Advanced research division Creation of software solutions for internal use destined for high-level project management. The aim of the software was to create an online repository of undergoing projects in order to measure costs and manage resources assigned to projects. Analysis, programming, tests and user training. User guides were also created for the use of project members in order to record project data and generate reports. Technology used: C++, Merise, MS Excel programming |
| April 1991 - Sept. 1991 |
Analyst Programmer (Cluses, France)ALPES DEIS S.A. - Software Analysis, programming, creation of localized software versions for the use of golf clubs in the South of France. The aim of this software was to remotely drive sprinklers located on golf courses, taking into account the weather parameters as well as the water storage and calendar events. Technology used: Turbo Pascal |
| EDUCATION | |
| DEST DUT |
'Networks and systems' Equivalent to: MSC in computer engineering June 1999 - CNAM (Grenoble, France) 'Computer Science' Equivalent to: BSC in computer engineering June 1993 - Universite Pierre Mendes France (Grenoble, France) |
| COMPLEMENTARY INFO | |
| French Nationality Date of Birth: 03-20-1971 Driver's license Military duty fulfilled Fluent in English Knowledge of German language |