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One of my first significant jobs after I left the Navy was working in a manufacturing plant in This position gave me a great deal of experience running a production line. I got first hand experience dealing with WIP reports, parts shortages, testing failures, quality assurance and having to deal with shipping deadlines required to make the quarterly projections. DMC was a small company with under a hundred employees in the factory shipping about $30M in equipment a quarter so the pace within the factory was frantic to say the least. After working at that position for about a year, I was asked to manage the Repair and Return department. This was an existing department that management felt needed to be cleaned up. The department was responsible for repairing all returned equipment from our customers. When I took over, there were over 3000 damaged units in the back log. My main objective was to streamline the process and reduce the back log to a manageable number, I was told around 500 units. To make things more complicated, the company was also in the middle of qualifying for ISO 9001 certification. That meant all procedures and processes had to be documented and any old procedures needed to be destroyed. I was able to establish and document new procedures for the department and reduce the backlog within 6
months to 300 units. I also worked very closely with Quality Assurance and engineering to document any reoccurring issues so they could be eliminated during the manufacturing process. Once I achieved my objectives with this department, I was asked to become the European Sales Engineer for the company, thus beginning my career in sales engineering. |
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Feel free to email me for additional information. |