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My Resume
OBJECTIVE
I am a technology generalist with 16 years of highly-developed technical expertise in addition to hands-on knowledge of a broad range of communication products and services including: wireless and IT networks, SFA, ERP and CRM systems, and Internet and portal technologies. My desire is to work with an organization that will continue to allow me to expand my technical skills, while offering customized approaches to selling emerging technologies. I have fulfilled roles in Sales Engineering, Project Management, Network Management and Product Management. I am looking for a position in any of these disciplines where I may utilize my technical aptitude and customer relation skills.
PROFESSIONAL BACKGROUND
Nextel Communications - Walnut Creek, CA - May 2005 to Present
Data Account Executive
 | Responsible for pre and post sales support including installation and customer training of wireless Java based GPS solutions. Currently averaging over 250% of quota. |
| Develop and train account executives on over 1000 data application currently available on the Nextel network. |
| Liaison between third party software vendor and sales teams. |
AT&T - Pleasanton, CA - January 2005 to April 2005
Consultant Assigned as a Process Engineer
| Develop and document support strategies across internal and outsourced operations teams to deliver a seamless end-to-end customer support model for AT&T’s new Wireless CDMA market offering (MVNO). |
| Analyze proposed projects, develop detailed project plans and determine resource requirements to support all Voice and Data (MMS and SMS) products. |
| Implement, track and manage risk for multiple complex projects. Manage internal and external vendor relationships. Translate between marketing, operational and technical teams. |
Untethered Technology - Dallas, TX - June 2002 to August 2004
Consultant Assigned as a Project Manager
| Project manager and sales engineer on several wireless integration projects as a contract employee. |
| Documented system and product requirements for telemetry applications. |
helloNetwork - Las Vegas, NV
- July 2001 to January 2002
Director of Sales Engineering
| Championed the creation of the Sales Engineering and Application Engineering department
to facilitate the business transformation from an ASP service provider to a software sales
company. |
| Supported 12 sales people nationwide with a staff of one sales engineer. |
| Responsible for pre and post sales support including installation and customer training
of a Java based streaming media software solution within the Entertainment &
Information, Enterprise Solutions, Distance Learning and Governmental markets. |
| Developed and created product FAQ’s for sales team and web site. |
| Responsible for technical business development including identifying potential
partnerships within the industry. |
Vast Solutions - Addison, TX - July 1998 to April 2001
Director of Sales Engineering
| Joined Vast Solutions with a core group of 20, and shaped product, sales and service
delivery procedures and processes as a member of the Management Counsel. |
| Developed solutions for potential customers utilizing the Vast Viaduct, a wireless business application middleware built on the Tibco Rendezvous platform. Created enterprise-based mobile applications in order to establish real time communications between a disconnected work force and core IT systems.
| | Responsible for closing sales and growing business to 2.5 million in sales per quarter in 2000 within the Manufacturing/Distribution, Public Utilities, Transportation,
Pharmaceutical, and Financial Services markets. |
| Championed design of the sales engineering process and determined role of company as a
business-to-business solution provider by developing new product ideas founded on the
emerging wireless technologies. |
| Established and built client relationships at the senior management (CIO, CFO) level in
conjunction with the sales staff using a consultative and relationship selling approach
involving technical sales presentations to explain our services, methodologies, and
proposals. |
| Performed consulting engagements on customer premises that documented wireless
integration strategies for SFA, ERP and CRM systems designed to increase business
efficiency. Performed formal presentation of documented findings. |
| Managed the preparation of more than 100 proposals, RFP’s, RFI’s and sales
contracts over two years, creating the proposal process, proposal formats, and
boilerplates. |
| Managed growth of staff from zero to 5 sales engineers as well as a support staff
comprised of technical writers and administrative personnel in 7 months. |
| Member of the Messaging Standards Committee tasked with the development of WCTP. This is an XML based protocol designed to standardize the language required to interact with all of the wireless carriers. |
| Researched and maintained detailed technical knowledge of industry advances in areas
such as Wireless Technologies, Sales Force Automation (SFA), Enterprise Resource Planning
(ERP), Customer Relationship Management (CRM), IP Networking, Database Management Systems,
Message-Oriented Middleware and Transaction Processing. |
Paging Network Inc. - Addison, TX. -
August 1994 to July 1998
Director of National Accounts
| Established sales engineering position to manage corporate accounts for Fortune 500
companies, in addition to devising and implementing organizational policies and
procedures. |
| Managed a group of 3 account representatives as well as 5 customer service
representatives. |
| Championed the development of the Technical Customer Service center designed to support
the National Accounts program, including the integration of Remedy as the trouble
ticketing system. |
| Worked cross functionally with the 3 divisions of the National Accounts department
numbering more than 500 employees. |
| Provide company wide training on the National Accounts program and wireless technology. |
| Coordinated all technical sales efforts pertaining to portal connections, advanced
applications and alliances. |
Northern California Switching Manager
| Held full technical responsibility for local and wide area networking consisting of 18
wireless terminals and over 100 remote transmitter sites in Northern California supporting
700,000 customers. |
| Managed and trained 12 field technicians and support staff in five crucial locations
while administering a $7 Million budget despite no prior knowledge of the wireless
industry. |
| Performed capacity planning and was lead project manager for all network installations
and upgrades. |
| Managed vendor relationships to ensure compliance with company expectations and
standards. |
| Managed support system engineers performing on-site customer service and maintenance. |
| Negotiated contracts with site management groups that ensured quality and met standards. |
Digital Microwave Corporation -
San Jose, CA. - June 1992 to August 1994
Sales Engineer European Branch
| Served as technical consultant and sole contact for Europe operations (based in the
United States). |
| Oversaw operations and tracked product and service delivery for 60 percent of the
business (corporate earnings were $28 Million each quarter). |
Manager Repair and Return
| Managed the equipment repair depot staffed with 8 technicians. |
| Reduced back order inventory from 3000 units to 300 units by creating a repair and
return process designed to streamline the service procedures ensuring maximum efficiency
and increasing productivity. |
| Analyzed failed components to determine reasons for imperfections and recorded results
for review by QA manager. |
| Facilitated ISO 9001 certification by documenting all operating procedures and
departmental processes. |
Production Line Manager
| Production Line Manager for the 23 GHz product line. |
| Developed staffing plans, work schedules, budgets, and production time lines. |
| Directed a team of 25 personnel on 2 shifts in the assembly and testing of the 23 GHz
product line. |
United States Navy - February 1984 to January 1990
Electronics Technician
| Exemplary service record with the UNITED STATES NAVY, obtaining an E-5 Rank before being
granted an honorable discharge after 6 years. |
| During final two years, personally owned and operated a Wireless Electronics Shop and
established fundamental career experience dealing with budgets and handling all aspects of
the work order process inherent to management duties. |
AREAS OF EXPERTISE
| I have a general understanding of the following languages: Java, CDMA, TDMA, GSM, WAP, WCTP, XML, WML, TAP, TNPP, TDP, TME-X, WMtp, Wmapi, SMPP, SMTP |
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I have worked in the past with the following hardware: Glenayre wireless terminals and transmitters, Motorola transmitters, general PC and compatibles, Wireless devices including Motorola PW2000X, RIM, Windows CE, Palm Devices, Rugged Laptops, Wireless modems. |
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I am an expert with the following software: MS Office, MS Exchange, MS Project, MS FrontPage, MS Outlook, Lotus, Visio, Photoshop, Windows XP, DOS |
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I have created solutions involving the following enterprise applications: Seibel, Remedy, CA Unicenter, Clarify, Tivoli, Outlook, Lotus Notes, SAP |
QUALIFICATIONS SUMMARY
| Management, technical, sales, customer service and training experience. |
| A decision-maker, well organized and resourceful. Equally effective working in
self-managed projects and as a member of a team. |
| Excellent communication and presentation skills; interrelate with people of all levels. |
| Personable and articulate, skilled in handling customers with professionalism and
courtesy. Able to communicate technical concepts on a non-technical level. |
| Highly perceptive, with proven ability to pinpoint problems, provide creative solutions
and follow through to resolution in a timely and cost effective manner. |
| A fast learner who can make a significant contribution to an organization quickly. |
| A proven history of excelling in positions at all levels. |
Download a soft copy of my resume in Word format.
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